AutomotiveID - Frequently Asked Questions

WHAT’S THE DIFFERENCE BETWEEN THE CERTIFICATION LABEL AND THE PUBLIC VIN PLATE?

The VIN plate is visible through the windshield and is commonly made of metal and attached with rivets. The Certification Label contains the VIN plus additional information such as weight ratings, date of manufacture and more. It’s a sticker that is located on the driver’s door edge or the door-pillar. The VIN plate is the primary identifier of the vehicle while the certification label is only a secondary identifier.

WHY REPLACE THE CERTIFICATION LABEL?

It's as simple as returning the damaged vehicle to pre-loss condition. But it goes further than pre-loss condition. Vehicle owners, repair shops, law enforcement and insurance carriers all rely on its information. For example, without the date of manufacture the owner won’t know if the vehicle is subject to a recall.

WHY DO YOU SHARE INFORMATION WITH THE NATIONAL INSURANCE CRIME BUREAU?

Reputable body shops replace the Certification Label because the information is important to the vehicle owner, the body shop and the insurance carriers. Automotive ID is committed to preventing potential abuse by anyone attempting to further the theft of a stolen vehicle. The NICB is committed to preventing, detecting and defeating insurance fraud and vehicle theft. The NICB partners with insurers and law enforcement agencies to facilitate the identification, detection and prosecution of insurance criminals.

IS IT LEGAL TO REPLACE THE CERTIFICATION LABEL?

Yes, it is legal to replace this label as long as you are not knowingly working on a stolen vehicle.

WHY IS IT AN AFTERMARKET LABEL?

We produce high quality labels for Q makes and models. Body shops can rely on Automotive lD as a single source for all of their · Certification Label needs. Our replacement labels meet the standards set forth by the National Highway Transportation Safety Administration (NHTSA.)

HOW LONG DOES IT TAKE TO GET MY LABEL?

With expedited US Postal service, you can have your label the next business day after you order. With regular delivery, our regular turn-around is one to three days plus USPS mail time.

DO YOU JUST “PHOTOSHOP" THE PICTURE OF THE ORIGINAL LABEL?

No. Each label is reproduced from a blank plastic label. All information is entered by hand. To ensure accuracy, Automotive ID maintains a thorough process of quality control and independent verification procedures.

DOES THE REPLACEMENT LABEL LOOK EXACTLY LIKE THE ORIGINAL?

No. We intentionally keep a slight difference in appearance. This is for the benefit of insurance examiners and criminal investigators. Our labels are clearly marked as a replacement label. These are aftermarket labels and do not contain any DEM logos or trademarks. We are not trying to fool anyone about the history of a damaged vehicle. The most important thing is to replace the label with the crucial information it contains.

WHAT IF I DON’T HAVE A PICTURE OF THE ORIGINAL?

We cannot replace a label without a picture of the original label. Just make sure to get a picture for the next repair.

HOW DO I ORDER?

Ordering is easy. It’s all done online at www.AutomotiveID.com. Our secure website is simple and lets you upload a picture of the original label. You can request to be invoiced on 30-day terms or pay securely online with a credit card. No emailing or phoning in your credit card number and personal Information.

Automotive ID, LLC
10805 Sunset Office Dr, Suite 300
St. Louis, MO 63127 USA

support@automotiveid.com
Phone 866-929-1500
Fax 314-729-1507

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